Dealing with Coronavirus – Behind the scenes at Myntra

The last few weeks have been unsettling for people across the world because of the COVID-19 outbreak. With the virus spreading rapidly across the globe, the World Health Organization has declared COVID-19 a pandemic. In view of the continually evolving global situation, here is a behind the scenes view of what we are doing at Myntra. We are clear about our commitment to the safety of our customers, employees and partners. And with this view we have activated our response teams, and put in place several health and safety measures to safeguard our employees, delivery personnel and our facilities against COVID-19.

Health and wellbeing of our employees is the priority. Hence, as part of our business continuity plan, we conducted a three-day trial of mandatory work from home for our employees. This was new for us as an organization, and we had to learn to collaborate virtually to meet our commitments to our customers. As we learnt new ways of working, we did share some laughs when kids joined some of our video calls, or doorbells rang in the background. After a successful pilot, we extended work from home for employees across our offices till March 20, 2020 to help maintain social distance and keep our people safe.

COVID-19

We were also quick to identify travel and large events as a risk, which led us to take the decision to completely restrict domestic as well as international business travel. We had to defer our much-awaited annual day celebrations much to everyone’s disappointment, but we did it in the interest of keeping our teams safe. In the coming days, we are encouraging our employees to have meetings using video/audio conferencing tools. We have also requested all employees who have recently returned from an international trip to self-quarantine themselves for 14 days at home and work remotely. In addition, since schools across the country have been closed, parents with young children can continue to work remotely as required to balance their commitments.

For our delivery personnel, we are organizing regular awareness sessions across all our facilities on how our employees and partners can minimize their exposure by following simple precautionary measures and maintaining personal hygiene. We have taken many measures such as placing sanitizers at our facilities, regular deep cleaning and sanitization, temperature screening for all employees and advising employees who have a cold or any flu-like symptoms to remain at home. We have stopped biometric attendance across our fulfillment centers and have reorganized the work space to ensure employees are working at a safe distance from each other. We are continuously keeping track of impacted areas across the country to minimize our delivery partners’ exposure.

As an organization, we are preparing ourselves, and wearing our oxygen masks first as we continue to deliver a world of awesome to our customers. We are also learning as an organization to collaborate virtually, manage in the face of uncertainty, and continue to meet our promises to our employees, customers and partners.

Related Articles

M-Express – Delighting Customers at Lightning Speed

Myntra customers share their M-Express experience.

The Story of Building Myntra Live…Through the Lens of a Product Manager

Multiple teams came together to create this one-of-a-kind platform.

Myntra Big Fashion Festival fuelled the growth of fashion, beauty and lifestyle brands on the back of strong customer demand

The event welcomed a record 1.2 million new customers from across the country.

Myntra Urges You to Stay Alert, Stay Safe

Myntra requests you to make note of a few things to avoid any fraudulent activities in your account.

Myntra Urges You to Stay Alert, Stay Safe

Myntra requests you to make note of a few things to avoid any fraudulent activities in your account.

Parents at Myntra share their excitement about the launch of Teens Store on Myntra

The one-of-a-kind Teens Store is a dedicated shopping alley for teenagers.

Five products from coveted French natural skincare brand, Caudalie, that you must try on Myntra Beauty

The Caudalie skincare products are natural, plant-based and very effective.

Myntra Beauty Onboards Jeffree Star Cosmetics this EORS, and We Can’t Keep Calm

Now you can shop your favourite products from Jeffree Star Cosmetics right here on Myntra!

Ahead of EORS, Myntra Brings Popular American Tween Girl Brand Justice to Its Platform

Myntra is expanding its tweens wear category with the launch of American tween girls’ brands – Justice.

Here is why you cannot miss EORS 15

The nation's biggest fashion carnival event, EORS, is almost here!