Here is How You Can Reduce Your Return Rate on Myntra
Can you imagine shopping without easy return and exchange? Well, we can’t either. Besides the ease of shopping from the comfort of your home and the availability of a large number of styles and products, what makes online shopping tick for millions of Myntra customers is the hassle-free exchange option.
However, some customers take undue advantage of this service and attempt to abuse it. They take this service for granted and start returning their products more frequently, without realising how their decision is going to adversely affect their customer score.
When customers opt to return a product, the system records their returns rate and if the returns rate is higher than average, then customers are charged convenience fees for their next orders and the score also impacts their Myntra Insider (our loyalty program) benefits.
In order to enjoy free shipping and our loyalty program benefits, it’s important to keep the number of returns within an optimal range so that we know that this feature we have extended for genuine customer needs is not being misused.
Easy ways to avoid returns on Myntra:
Wide selection to meet your requirements
Myntra offers the widest assortment of branded fashion and beauty in the country. The lakhs of styles that are available give a plethora of options, from sizes, collections, colors and trendy styles to choose from. Our teams and systems strive to offer a nuanced and descriptive catalog including the videos, the features of the product, minute details like neck type, sleeve length, zip and fabric to ensure that you make an informed choice.
Avail the Size and Fit feature
The vast selection is supported by a robust and secure size recommendation system on Myntra. Based on your past purchase, we recommend the right size for you every time you are ready to add a product to your cart. In addition, there are detailed measurement charts meant to guide customers in choosing a product suiting their body size.
Customers can select styles based on various sizes, including plus sizes while the kids wear segment has products based on the age, making it easy for parents to choose the right size for their child.
Millions of customers choose trendy fashion from Myntra and post their reviews that can be accessed at the end of each product description. These customer reviews can help you understand a product even better and decide if you would like to make the purchase or not.
Myntra’s Unique open-ended exchange
After making the purchase, in case you are not satisfied with what you receive, you can avail an exchange on Myntra by simply pressing the “exchange’ button in our Orders page for the specific product. With this unique feature available on Myntra, you can exchange the same item for a different size (if available) or you can opt for a different product altogether. If the new product is of lesser price, the balance amount will be credited to the payment source once the exchange is completed or if the product is of higher value, you can pay the difference at the time of check out.
Benefits of Low Returns
While Myntra provides a hassle-free returns experience with benefits such as wide 30 day return window and doorstep refund post successful pickup, a high ratio product returns would add layers of unsatisfactory shopping experience on Myntra. A customer with high returns is charged a fee on all orders placed regardless of order value. If you are looking for an effortless and smooth shopping experience and to enjoy all the customer benefits on Myntra, then you know the hack- shop responsibly and keep a check on your returns!